Customer Service Executive (Order Management & Billing)

Join Becton Dickinson, a global leader in medical technology, as a Customer Service Executive specializing in Order Management and Billing. In this role, you will play a pivotal part in ensuring seamless customer experiences by managing orders, resolving billing issues, and providing exceptional customer support. Located in the vibrant city of Badung, Bali, this position offers a unique opportunity to work in a dynamic and innovative environment.

As a Customer Service Executive, you will be the first point of contact for customers, handling inquiries, complaints, and requests related to order management and billing. You will use tools like Salesforce and Zendesk to streamline customer interactions and ensure timely resolutions. This role is perfect for someone looking to make a meaningful impact in the medical technology industry while enjoying the beauty and culture of Bali.

📋 Tanggung Jawab Pekerjaan

• Manage and process customer orders, ensuring accuracy and efficiency.
• Resolve billing inquiries and disputes, providing clear and concise solutions.
• Provide exceptional customer service, addressing customer needs and concerns promptly.
• Use Salesforce and Zendesk to track and manage customer interactions.
• Collaborate with internal teams to ensure smooth order fulfillment and billing processes.
• Maintain accurate records of customer interactions and resolutions.
• Stay updated on company policies and procedures related to order management and billing.
• Participate in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 2 years of experience in customer service, particularly in order management and billing.
• Proficient in using Salesforce and Zendesk.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with medical technology industry is a plus.
• Fluent in English, both written and spoken.

🛠️ Keahlian

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