Grievance Handling Officer - Community & FPIC Program

Join our dynamic team as a Grievance Handling Officer in the heart of Kapuas Hulu, Kalimantan Barat, where you will play a pivotal role in fostering trust and resolving community concerns within our Free, Prior, and Informed Consent (FPIC) framework. As a Grievance Handling Officer, you will be the first point of contact for community members, ensuring their voices are heard and their concerns are addressed effectively. This role is crucial in maintaining the integrity of our operations and building strong relationships with the local community.

At [Company Name], we are committed to sustainable development and community empowerment. Our FPIC program is designed to ensure that all stakeholders are involved in decision-making processes, and your role will be instrumental in this mission. You will work closely with local communities, government agencies, and other stakeholders to address grievances, mediate disputes, and ensure compliance with our policies and regulations.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for community members, addressing their concerns and grievances promptly and professionally.
• Document and track all grievances, ensuring they are resolved in a timely manner.
• Facilitate communication between community members, government agencies, and other stakeholders to resolve disputes.
• Ensure compliance with FPIC policies and regulations, providing guidance and support to community members.
• Conduct regular community meetings and workshops to foster open dialogue and build trust.
• Collaborate with the team to develop and implement grievance resolution strategies.
• Provide regular reports on grievance resolution outcomes and recommendations for improvement.
• Represent the company at community events and forums, promoting our commitment to sustainable development.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Social Sciences, Law, or a related field.
• Minimum of 3 years of experience in community engagement, conflict resolution, or a similar role.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse community members.
• Proficiency in Indonesian and local languages is a plus.
• Familiarity with FPIC policies and regulations.
• Experience with community development and empowerment programs.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and access to a reliable vehicle for fieldwork.

🛠️ Keahlian

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