Customer Support Specialist - Earn Up to 20K Monthly
Join Concentrix, a global leader in customer experience solutions, as a Customer Support Specialist in beautiful Bali! This is your chance to work in a dynamic, multicultural environment while earning a competitive salary of up to Rp 20,000 per bulan. As a Customer Support Specialist, you will be the face of our company, providing exceptional customer service to our valued clients. You'll handle inquiries, resolve issues, and ensure our clients have a seamless experience with our products and services.
Based in Bali, you'll enjoy a vibrant work environment with stunning surroundings, while contributing to our global success. Concentrix is committed to fostering a diverse and inclusive workplace, where your unique skills and perspectives are valued. This role offers the opportunity to grow both personally and professionally, with access to training and development programs.
📋 Tanggung Jawab Pekerjaan
- Provide exceptional customer service by responding to inquiries and resolving issues via phone, email, and chat.
- Handle customer complaints and escalations, ensuring they are resolved to the client's satisfaction.
- Use CRM systems such as Salesforce and Zendesk to manage customer interactions and track support tickets.
- Collaborate with cross-functional teams to ensure consistent and high-quality customer support.
- Stay up-to-date with industry trends and best practices in customer service.
- Participate in quality assurance processes to maintain and improve service standards.
- Contribute to process improvements and operational efficiency initiatives.
- Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
🎓 Kualifikasi & Syarat
- Minimum 1 tahun pengalaman sebagai Customer Support Specialist atau peran terkait.
- Pendidikan setara SMA/SMK atau diploma.
- Bahasa Inggris yang baik (minimal intermediate) untuk berkomunikasi dengan klien internasional.
- Pengalaman dengan CRM systems seperti Salesforce atau Zendesk.
- Kemampuan berkomunikasi yang baik dan empati untuk menangani klien dengan baik.
- Kemampuan analitis untuk memecahkan masalah dan memberikan solusi yang efektif.
- Kemampuan bekerja dalam tim dan kemampuan untuk beradaptasi dengan lingkungan yang dinamis.
- Sertifikasi dalam customer service atau program pelatihan terkait adalah nilai tambah.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang